Refund Policy
At Jectron, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a comprehensive refund policy to guarantee your peace of mind.
30-Day Money-Back Guarantee: We stand behind the quality of our products and offer a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your Jectron - The Cinematic Projector, you may return it within 30 days of the purchase date for a full refund, no questions asked.
Eligibility for Refund: To be eligible for a refund, the following conditions must be met:
- The product must be returned in its original condition, undamaged and unused.
- All accessories, manuals, and packaging materials must be included in the return shipment.
- The return request must be initiated within 30 days of the purchase date.
Refund Process: To request a refund, please follow these steps:
- Contact our customer service team at info@jectron.com to initiate the return process.
- Pack the product securely in its original packaging, including all accessories and documentation.
- Ship the product back to us using a traceable shipping method.
- Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7-10 business days.
Return Shipping Costs: Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect in the product or an error on our part. In such cases, we will provide a prepaid return shipping label for your convenience.
Damaged or Defective Products: If your Jectron projector arrives damaged or defective, please contact us immediately for assistance. We will work with you to resolve the issue promptly, whether through a replacement, repair, or refund.
Contact Us: If you have any questions or concerns regarding our refund policy or the return process, please don't hesitate to reach out to our customer service team. We're here to help!
Thank you for choosing Jectron!