FAQs

How can I Contact Jectron?

You can easily reach us by emailing jectronteam@gmail.com , where our dedicated customer service team is ready to assist you with any inquiries or assistance you may need. Expect a reply within 24 hours.

Do you ship worldwide?

Yes, we proudly offer worldwide shipping to bring our products to customers around the globe.

Can I change or cancel my order?

To accommodate swift processing, any requests for changes or cancellations must be made within 12 hours of placing your order. Unfortunately, requests made after this timeframe cannot be accommodated. However, you may return your order for a full refund once it has been received.

What payment methods do you accept?

We accept a variety of payment methods, including all major credit cards (VISA, Mastercard, AMEX) and PayPal, providing you with convenient options for secure transactions.

When will my order be processed?

Orders are typically processed within 1-3 business days from the date of your order placement. Please note that orders are processed Monday through Friday, excluding weekends and holidays.

How long will it take to receive my order?

Due to high demand, please allow between 1-3 weeks for your order to arrive. We appreciate your patience and understanding.

What if I don't receive my order?

If your order does not arrive within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

Please be aware that import taxes, duties, and related customs fees may be applicable upon arrival of your order. These charges are determined by your local customs office and are the responsibility of the recipient.

How do I return an item?

For return inquiries or assistance, please contact us at jectronteam@gmail.com. We are committed to ensuring your satisfaction and will guide you through the return process.

What if the item(s) I received are defective/incorrect/damaged?

If you have received merchandise that is incorrect, defective, or damaged, please contact us promptly with your order number and relevant photographs. We will work diligently to resolve the issue and provide a satisfactory resolution.

When will I receive my refund?

Refunds will be credited to your original form of payment within 7-10 business days of receipt of the returned item or cancellation request. For further assistance regarding refunds, we recommend contacting your bank or credit card company.